You may want to refresh your screen to make sure you are getting the latest updates to this page (click on the refresh button your browser, or press the F5 key.)

TWO COMPANIES USING WINULTRA AND WINSCAN/ULTRASCAN. If you do the tally work and another company scans, or vice versa, make sure you are set up correctly.
 

What Goes Where

 

WinUltra 2.0	This is the tally software and is installed on the TALLY computer
WinScan 2.0	This is installed on the SCANNING computer. It does NOT go on the TALLY computer.
Computer Key	Plugs into the LPT port (printer port) on the SCANNING computer.
Scanner	Plugs into the COM port on the SCANNING computer.
Barcode numbers	On the TALLY computer, in the Inventory File.

I AM GETTING: ERROR KECHK.32 WAS NOT LOADED. LOAD LIBRARY { } FAILED WITH ERROR 1157.

Go to Start | Run and type c:\winscan\setup32.exe and click OK. Accept all defaults by clicking the Next button.  You should now be able to run the WinScan 2.0 program.

I AM GETTING AN ERROR THAT SAYS THE KERNELL32.DLL FILE IS MISSING.

Are you using a Windows 95 computer?  WinScan 2.0 will only work with Windows 98 and later.

I JUST INSTALLED THE PROGRAM, IT IS ASKING ME TO COPY THE BARCODE FILE, BUT WHEN I DO I GET AN INVALID FILENAME ERROR.

1. Exit the WinScan program and go to Start | Run and type command  click OK.
2. At the first prompt, type cd.. and press Enter.  Repeat this command until you are at the c:\> prompt.
3. Next, type md data and press enter (there is a space between md and data). 
4. Type exit and press Enter.  You should now be able to go into the program and copy the barcode file.

Scanning Problems

 

Copying Group Files

Barcodes

After Scanning File Page

Error Messages

Other

Copying Group Files - Tally Computer

I AM HAVING TROUBLE COPYING THE FILES FROM THE TALLY COMPUTER TO A DISK FOR THE SCANNING COMPUTER.

There should be seven group files on the disk: HDR, HDP, SNA, SDT, SBC, BCQ and PRZ. You can either manually copy those seven files, or copy all the files for that group to the disk drive:

        copy c:\winv20\windata\filename.* a: (Space after copy and after * asterisk)

NOTE: If you have multiple brochures with overlapping product and want to print pack slips in inventory number order, be sure to turn ON the brochure name attribute for the profile you are using to print.

TRYING TO COPY GROUP FILES (UTILITIES | FILE COPY - BARCODES) AND GETTING A "RUNTIME 003" OR "FILE NOT FOUND"

Have you printed your barcoded envelopes or pack slips yet? If not, you need to do that first.

Barcodes

I AM TRYING TO COPY THE BARCODE FILE AND I GET AN I/O ERROR 30.

This is a read fault error which indicates that the disk is bad.  Recopy the barcode file onto a new disk from the Tally computer.

I AM GETTING AN INVALID FILENAME ERROR.

This error means that the data directory did not get created on the hard drive.  

1. Exit the WinScan program and go to Start | Run and type command  click OK.
2. At the first prompt, type cd.. and press Enter.  Repeat this command until you are at the c:\> prompt.
3. Next, type md data and press enter (there is a space between md and data). 
4. Type exit and press Enter.  You should now be able to go into the program and copy the barcode file.

THE PROGRAM ASKS ME IF I WANT TO UPDATE OR OVERWRITE WHEN COPYING THE BARCODE FILE.

Updating the barcode file will only ADD new items that it finds on the disk.  It will not change any barcodes that already exist in the file.

Overwriting the barcode will delete the entire barcode file from the hard drive and copy the new file from the floppy disk (Recommended when starting a new season).

MY SUPPLIER PRINTED A RED BARCODE ON THE PRODUCT, WILL IT SCAN?

This was supposedly done to make the barcode stand out. There is a possibility that it will with multiple passes, but there are no guarantees. We would recommend printing a "cheat" barcode in the WinUltra program to scan instead of the one on the product. You might want to recommend to the supplier to print their barcodes in black next time. 

I HAVE THE SAME ITEM ON TWO BROCHURES. THEY HAVE DIFFERENT INVENTORY NUMBERS, DIFFERENT DESIGNATORS AND THE SAME BARCODE.

Same item on two brochures is ok.
Different designators is ok.
Same barcode is ok.
But different inventory numbers with the same barcode number is NOT ok.

Solution: Theoretically, one item (even if on two brochures) should only have one inventory number. Delete one of your inventory numbers. Remember to modify the brochure of the deleted number. The solution will work for all future orders.

IS THERE ANY WAY TO CHECK A BARCODE?

Read Using Read Test below.

If an item's barcode is giving you an invalid item error, exit from the scanning by pressing ESC and go to Utilities | Alternate Barcode Listing.  Find the item in the list and highlight the barcode.  Scan the barcode on the item and the correct barcode should appear in the list.

I AM READY TO START A NEW YEAR. HOW DO I DELETE THE OLD BARCODE FILE?

The new program now merges new barcodes in with the current barcode file.  Changes made to an existing barcode on the TALLY computer will not be updated on the scanning computer.  We are working on a way to overwrite the barcode file to update from season to season.  For now, you can:

1. Exit the program and go to Start | Run.  Type  command  and click OK.
2. Type  cd\data  and press Enter.  You should now be at the c:\data> prompt.
3. Insert the disk with the barcode file and type  copy a:\bcodes.dat  and press enter.
4. If asked to overwrite, type y and press enter.
5. Type  exit and press Enter.  You should now be able to go back into the program and see the updated barcode list.

WHY DOES ONE MANUFACTURER'S BARCODES NOT SCAN? OTHERS ON THE SAME DISK ARE SCANNING AND THE NUMBERS MATCH THE LISTING FROM THE MANUFACTURER.

Do not assume the list was accurate. To make sure that you have the correct barcode number on the scanning computer, go to Utilities | Alternate Barcodes and scan the barcode in for that item.  This is the most accurate way to ensure you have the right barcode.

We have encountered instances where the number on the label did not match the barcode -- and also faulty numbers sent by manufacturers.

I HAVE A BARCODE FROM A FOREIGN COUNTRY THAT CONTAINS A 12-DIGIT NUMBER THAT IS THE SAME ON EVERY LABEL, PLUS A 5-DIGIT NUMBER THAT IS UNIQUE TO THE ITEM.

WinUltra 2.0 and WinScan 2.0 will now accept up to 20 digits for a barcode.

WE HAVE TWO INVENTORY ITEMS WITH THE SAME BARCODE AND IT IS CAUSING A PROBLEM.

Some people assign inventory numbers by brochure. This violates a basic assumption in WinUltra that you will have a product in inventory only one time. You can have that same item on multiple brochures, tally those multiple brochures together and even scan the combination. But when you have multiple items with the same barcode number and you are scanning both programs together, WinScan has no way of knowing which item you scanned and thus the conflict.

I HAVE SOME ITEMS WITHOUT BARCODES. WHAT ARE MY OPTIONS?

1. Use the keypad to manually enter the number -- not recommended.
2. Run barcode labels and affix them to the products. Go to Inventory / Print / Barcodes -- put the cursor in the quantity column for each item you want to create labels for -- and then select Print Barcodes.
3. Follow step 2 to create one label per product and make a "Cheat Sheet" to post by the scanner.
4. Call the supplier and demand they take care of your situation.

I AM TRYING TO PRINT, BUT NOT GETTING BARCODES ON MY PRINTOUTS.

Check in Utilities | Output Profiles for the File Page, Pack Slips and Envelopes to see that you have selected the Barcode option for the profile you are selecting. Then, be sure you are using that profile when you print.

I ALREADY DID MY TALLIES, THEN ADDED BARCODES TO INVENTORY. DO I HAVE TO RE-ENTER THE SCHOOL TO GET BARCODES ON THE PRINTOUTS?

No. You can enter the barcodes into inventory after entering the school. Be sure to update the barcode file on the scanning computer.

After Scanning File Page

I AM GETTING AN I/O ERROR 30.

This is a read fault error which indicates that the disk is bad.  Recopy the group's files onto a new disk from the Tally computer.

MY FILE PAGE WON'T SCAN.

How long is your file name (should appear below the barcode)?  If it is longer than 8 characters, or contains spaces, dashes or any other non-alphanumeric characters, the scanner will not pick it up.  You will need to rename the files, recreate the group barcode and recopy the group's files.  See Renaming Files below.

If the filename is okay, but the barcode is too small, you can bypass scanning the file page by pressing the F1 key on the keyboard and typing $$filename and press Enter. 

SCANNED FILE PAGE, GETTING EXCEPTION ELNOUT ERROR IN MODULE WINSCAN.EXE AT 0016DFE. READ BEYOND END OF FILE.

Download the latest update here.

SCANNED FILE PAGE, GETTING FILE NOT FOUND.

1. Make sure you have the correct file page for the group. 
2. Try recreating the group disk on the TALLY computer (Utilities | File Copy - Barcodes). 
3. If this does not work, you can manually copy the files into the c:\data directory of the scanning computer.  To do this:
   1. Go to Start | Run and type  command  click OK.
   2. Type  copy a:\*.* c:\data  (there is a space after the word copy and after the a:\*.*) and press Enter. 
   3. Type  exit  press Enter, and enter the program as you normally would.
4. If you did not purchase your scanner through us, you may want to try using the Read Test Utility under Utilities to see what the file page barcode is reading in.  When the screen appears, scan the barcode.  You should see $$filename appear on the screen (filename being the group's filename that appears under the barcode).  If you see any other characters (such as * or a box) your scanner is not programmed correctly.  You will need to find your user's manual and scan the Label ID or Code ID barcode to reprogram it (QDP does not support scanners that are not purchase through us, if you have questions about the above, you will need to contact your scanner's manufacturer for more information).

I AM GETTING INCORRECT ITEM SCANNED.  I CHECKED THE BARCODE ON THE PRODUCT AND THE BARCODE LISTING - THEY ARE THE SAME.

To make sure that you have the correct barcode number on the scanning computer, go to Utilities | Alternate Barcodes and scan the barcode in for that item.  This is the most accurate way to ensure you have the right barcode.  The number under the barcode may not reflect what the barcode reads.

I AM GETTING A RUNTIME 003.

This is a 'file path not found' error. Make sure that the destination file path is set to c:\data. If that is correct, check the filename for the group which is printed directly below the barcode on the Group Barcode Page. It MUST NOT CONTAIN ANY DASHES, SPACES, OR CHARACTERS OTHER THAN LETTERS AND NUMBERS!!! See Renaming Files below.

I AM SCANNING JUST FINE AND THEN I SCANNED THE ACCEPT BARCODE - A SELLER I ALREADY SCANNED IS APPEARING.

Download the latest update here.

I SCANNED THE FILE PAGE AND THEN SCANNED THE STUDENT'S PACK SLIP/ENVELOPE. THE WRONG STUDENTS AND ORDERS ARE APPEARING.

If you added any sellers to the tally make sure that after you ran their packing slips or envelopes that you remade the group's disk (Utilities | File Copy - Barcodes). If that is not the problem, make sure that the filename of the group is not one that was used in a previous season. If it was, you will need to purge the old group's files from the data directory on the scanning computer.  You can do this by going to Utilities | Purge Groups Utility, select a date and click Accept.

I SCANNED THE FILE PAGE AND GOT A RUNTIME ERROR 161.

Runtime 161 is a device read fault. You have a bad disk and need to recopy the group files onto a new disk on the Tally computer.

I HAVE COPIED MY GROUP FILES TO A DISK, HAVE THAT DISK IN THE DRIVE FOR THE SCANNING COMPUTER AND HAVE SCANNED THE BARCODE ON THE FILE PAGE. THE SCREEN TELLS ME IT IS COPYING AND THEN PROMPTS ME TO PUT THE DISK IN . . . (IT IS ALREADY THERE).

1. Go to the Utilities | System Information.  Check the Source path. It should be A:. If the disk drive light came on when you scanned the File page, then this setting is probably ok.
2. Check the Destination path. The default is C:\DATA . Ensure it was created:
   1. Exit the WinScan program and go to Start | Run and type command  click OK.
   2. At the first prompt, type cd.. and press Enter.  Repeat this command until you are at the c:\> prompt.
   3. Next, type md data and press enter (there is a space between md and data). 
   4. Type exit and press Enter.  You should now be able to go into the program and copy the barcode file.
3. Did you run the printouts BEFORE you copied the Group Data Files? Should be YES. Some files are created as you print, so if you copied the files before printing, there are files missing from the disk. Print the forms with the barcodes (envelopes or pack slips) and the re-copy.
4. Did you copy files with barcodes? Here is how to check: Look at the files on the disk. Normal file copy will copy nine (9) files. Copying with barcodes should copy seven (7) files. Extensions are: HDP, HDR, SNA, SDT, PRZ and two barcode files are created as you print, SBC and BCQ.
   • If you see 9 files, go back and recopy with barcodes.
   • If you see 5 files, you need to print the envelopes or pack slips and re-copy with barcodes.
   • If you see 7 files (with the extensions listed above), then we need to keep looking.
5. Try the process on another disk. The disk may be bad.

I SCANNED THE FILE PAGE, THE DISK IS IN THE DISK DRIVE, BUT THE COMPUTER IS ASKING ME TO INSERT THE DISK TO CONTINUE. (OR BEEPS AND SAYS "READY TO SCAN...")

Check the  Source and Destination File Path on the scanning computer. Under Utilities | System Information. Source should be a:.  Destination should be c:\data.

WHEN I SCAN THE FILE PAGE BARCODE NOTHING HAPPENS

1. Check the connection to the scanner and the power supply.  The scanner must be plugged into an outlet.
2. Check the com port setting.  Utilities | Com Port Settings.  Select a different com port, Accept and go back out to try again.  You may need to check each com port to find the correct one.  If none of them work, see Using HyperTerminal below.
3. Check the filename on the group barcode page.  It appears just below the barcode and should only contain 8 alphanumeric characters.  If it contains more than 8 characters or contains dashes, spaces, etc, the scanner will not pickup the barcode.  See Renaming Files below.
4. Go to Utilities | Read Test Utility.  Scan the barcode on the group barcode page.  It should read $$filename, where filename is the filename for the group.  If any other characters appear before the $$ you may need to reprogram your scanner.  If you purchased the scanner through QDP, give us a call.  If you purchased the scanner elsewhere, contact the manufacturer directly.

I GET A RUNTIME 100 WHEN I SCAN.

1. You made changes in the school file, re-copied printouts but did not re-copy the school file to the scanning computer.
2. There was a flaw on the $.25 disk. Try re-copying on a new disk.

I GET A RUNTIME 103 SCANNING FILE PAGE

ThIS is a "File Not Open" message. Ensure that the correct Group File is on the disk that is in Drive A as you scan the File Page.  If this is a group you have worked with before, make sure you have the correct files and file page.

There should be seven group files on the disk: HDR, HDP, SNA, SDT, PRZ, SBC, BCQ.

The last two are scanner files created when you print bar coded pack slips or envelopes. If they are not there:

1. Ensure that you did Utilities | File Copy - Bar Codes.
2. Ensure that you are copying from the computer that ran the printouts.

Make sure that the group's filename does not contain any dashes, spaces, or other non-alphanumeric characters.  See Renaming Files below if this is the case.

I HAVE ENTERED THE TALLY, PRINTED THE PRINTOUTS (WITH BARCODES), COPIED THE DATA FILE (WITH BARCODES) TO THE DISK, SCANNED THE FILE PAGE . . . AND GET THE MESSAGE "NOW READY TO SCAN" . . . BUT DO NOT SEE THE NAME OF THE GROUP . . .

1. Go to Utilities | System Information.  Make sure that the Source path is A: and the Destination Path is C:\Data.
2. Ensure that you copied the data disk AFTER printing the barcoded reports and that you copied WITH barcodes. If you did, then . . .
3. Try doing it again with a new formatted disk, to eliminate the possibility you have a defective disk.
4. Is this the first time you are trying to scan?
   • If everything else is ok . . . then we have to consider a conflict with the COM port. See Using Hyper Terminal below to determine if there is a problem with the com port.

Other

HOW DO I TURN OFF SCANNING PRIZES?

Download the latest update.  Then go under Utilities | System Information and uncheck the Scan Prizes check box.  This will take the prizes off the screen when scanning.

I'M SCANNING AND ALL OF A SUDDEN IT EXITS, OR OTHER WEIRD ERRORS ARE POPPING UP FROM TIME TO TIME.

Exit the program and right-click on your Windows Desktop.  Select Properties and click on the Settings tab.  Set your resolution to 800 x 600 and set the Color setting to High Bit (16 color).  You may have to restart the computer.

I CANNOT SEE ALL OF THE SCREEN.

The program was designed for an 800 x 600 screen resolution.  Exit the program, right-click on the desktop, and select Properties.  Click on the Settings tab at the top and change the screen resolution to 800 x 600.  Click OK.

I AM GETTING AN ERROR UNABLE TO OPEN COM PORT 5.

Exit the program and press Ctrl + Alt + Del.  You should see winscan still running in the background.  Select it and click End Now.  If you still receive the error, reboot the computer.

HOW DO I GET SOUNDS / MAKE THE ERROR SOUNDS LOUDER IN WINSCAN?

The sounds in WinScan are generated through the speakers.  You will need to have external speakers set up on the system to hear the sounds.  You can control the volume on the speakers either through windows or on the speakers themselves. 

I PURCHASED MY OWN SCANNER, HOW DO I PROGRAM IT?

QDP does not support scanners which are not purchased through us and will spend no time instructing users on setting them up without a paid contract with QDP.  We will tell you that the scanner must be able to read UPC/EAN barcodes, Code 39 barcodes, and on occasion Interleaved 2 of 5 barcodes.  Consult your user's manual, or the company you purchased the scanner from.

CAN I SCAN A SCHOOL ON TWO COMPUTERS?

Yes, but be aware if you are using the Reports Module that the reports will not be correct. There is no need to make more disks. Insert the disk in the first computer and scan the file page. Once it brings up the Scan Order Prompt, take out the disk and take it and the file page to the second computer.

I AM GETTING A SECURITY ERROR (6043-XXXX-XXXX) STARTING THE PROGRAM.

Make sure the scanner key is on the parallel (printer) port on the back of the computer (or plugged into the USB slot). If the key is there, try unplugging it and plugging it back in.  If plugged into the parallel port, we need to determine if it is the printer port or the key causing problems.  Unplug the key and try hooking up a printer to the computer.  Go to any word processing program type a couple of lines and see if it prints.  If nothing prints it is the printer port and you will need to have it checked out by a computer shop. If it does print, give us a call.

I CHANGED/ADDED SELLERS IN DATA ENTRY, DO I HAVE TO RERUN ALL PACK SLIPS FOR WINSCAN TO WORK?

You only need to reprint those students who were changed or added. Remake the group disk and take to the scanning computer.

IF I PURCHASE AN ADDITIONAL SCANNER, DO I HAVE TO PURCHASE ADDITIONAL SOFTWARE OR KEYS FROM QDP?

No. You can either copy the program and barcode files from Computer 1 to Computer 2, or you can re-install onto computer #2 from the original program disk. You will have to update the barcode file on computer #2. The key comes at no cost with the scanner, if purchased from QDP.

PART OF MY ENVELOPES (PACK SLIPS) SCAN OK BUT OTHERS ARE COMING UP AS THE WRONG SELLER

Did the printer jam? The scan file is created AS YOU PRINT the pack slips or envelopes with barcode. If the computer was unable to close the file, it is possible that when you rebooted, the file was deleted. Then, when you printed the second range of pack slips, the first one printed was assigned #1 in the record file. The only solution in this case is to reprint the entire set. You might want to consider printing plain paper pack slips with barcodes and using those for scanning.

If you have reprinted and recopied and the students are still coming up wrong, you will need to delete the SBC and BCQ files from that group's data. Then rerun your pack slips or envelopes to recreate these files. Then recopy the group's barcode file.

Or, make sure that the filename for the group is not a filename that was used previously. If it was, delete that filename from the c:\data directory on the scanning computer and start the new group again.

HOW DO I STOP (OR HOW DO I RE-DO) OR (HOW DO I PROCEED TO THE NEXT ORDER)???

To re-check or start over, re-scan the barcode. To proceed to the next order, scan the next barcode.

I AM GETTING A RUNTIME 154 TRYING TO PRINT A SCHOOL WITH PROBLEMS.

This error indicates something is wrong with the disk. If the data is on the hard drive, it may be full. If it is on a floppy disk, it may be a bad disk.

1. At the TALLY computer, exit the program and go to Start | Run, type  command  and click OK.
2. Type  cd\winv20\windata  (if this is what your file path is set to, this is the default)  press Enter.
3. Type  dir longfilename.*   press Enter.  This is to verify that you have the correct filename.**
4. Type  ren longfilename.* newfilename.*    press Enter.
5. Type  dir newfilename.*   press Enter.  This is to verify that the files were properly renamed.

**If your filename contains spaces you will need to enter it as  "long file name".*  or you will receive an error.

Using Read Test

Read Test is a built in function of WinScan that displays on the screen exactly what the barcode is reading in.

Read Test is built into WinScan under the Utilities menu.  A screen should appear prompting you to scan the barcode.  Scan the barcode in question and it should appear on the screen.  If it does not, you may need to check your com port settings in the program (Utilities | Com Port Settings).
 

Using Hyper Terminal

It sometimes becomes necessary to use the Hyper Terminal program to determine if the scanner or com port is or is not functioning properly.

To use Hyper Terminal:

1. Exit all programs and go to the Windows desktop.
2. Go to Start | Programs | Accessories | Communications | Hyper Terminal (this varies for each operating system, so you may have to look for it).
3. A small window may appear, double-click on the hypertrm.exe icon.
4. You may receive an error that you need to install a modem - ignore this message.
5. On the next screen, type test for the connection name, click OK.
6. On the Connect To screen, under Connect using, select direct to COM1, click OK.
7. On the Port Settings screen, select 9600 for the bits per second.  Leave the other fields alone and click OK.
8. You should now see a blinking cursor on the screen.  Scan the barcode.

Now is where the questions come in.

1. If you received an error connecting to the com port (cannot find/read com port), the com port is bad you will need to have it checked out by a computer service center (QDP does not support computer hardware).
2. If nothing appears after you scan the barcode (or you get the error above), you will need to try a different com port.  Go to File | Properties and select direct to COM2.  Try scanning again.  You may have to try all of the com ports.
3. If nothing scans on any of the com ports, there is still a good chance that there is something wrong or a conflict with the com port. You will need to have it checked out by a computer service center.
4. Before you take your computer in, if you want to be sure it is not the scanner (unlikely at this point, but doesn't hurt to find out), take the scanner and barcode to a different computer (you do not need the key or scanning program).  Plug in the scanner and run Hyper Terminal from that computer. If the barcode reads in, the scanner is fine.  If you receive errors, or nothing, you may want to try another computer.  We did have a case where someone had to try a third computer - the com port had gone bad on two scanning computers.